Lemongrass & Coconut

We hope that you'll be delighted with your candles, wax melts & soaps when they arrive. 

We take every care to ensure you order is protected during transit, however on very rare occasions damage may occur. Please check your items and inform us of any issues by emailing info@croftcandlesandsoaps.com

​We happy to replace or refund products damaged during delivery if photographic proof of damage is sent to us within 48 hours of delivery.

​​You are welcome to exchange your product for another similar product which is of the same value within 28 days of purchase.

Please be aware you are responsible for the delivery cost on all returned items, we also recommend you obtain a certificate of posting from the Post Office, as you are responsible for the goods until they reach us.

​Due to the nature of our products, goods can only be returned if they remain unopened and remain in the same condition as when you received them. Refunds for goods, which have been damaged whilst in your care will not be refunded. Refunds for unopened goods will be refunded upon receipt of the return.

​Please return any goods to Croft Guest House, 6-8 Challoner Street, Cockermouth, Cumbria, CA13 9QS

FREE UK delivery will applied to all orders over £35. Please note that your basket contents must amount to £35 in value once a discount code has been applied to qualify for free UK delivery. We aim to dispatch all items within 2-3 working days of receiving your order

We use different methods for shipping including Royal mail (standard first class service) or via a courier service.

​Our Standard postage charge is £3.85 for orders under £35. We offer free mainland UK postage on all orders over £35

​Prices quoted are for UK mainland addresses. Delivery to parts of Scotland, Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, the Isle of Man and the Isle of Wight may incur an additional postage cost to the customer. We will contact you if there will be an extra cost on your order.

​Wholesale or high value orders will be sent with Tracking details once your order has been dispatched. You will receive a despatch confirmation email once your order leaves us. If you need your orders urgently please get in touch prior to ordering and we'll do our best to accommodate.

​Please note that during peak periods (ie in the run up to Christmas) dispatch may be delayed, however your order will be dispatched within 5 working days.

​Promotional codes

Promotional codes may be issued from time to time. They can be applied to all private orders, regardless of value.

Wax Melt Burner (non-electrical)

• Never leave a burning candle unattended or move it when lit.
• Remove all packaging before use.
• Only use with a good quality tea-light. Do not use with a maxi tea-light, votive or other candles.
• Keep the Wax Melt Burner and tea-light out of the reach of children and pets.
• Do not burn the tea-light or leave the wax melt burner on or near anything that can catch fire.
• Ensure the wax melt burner is well ventilated. There must be at least 6.5cm of space above the flame within the wax melt burner.
• Keep foreign objects out of the wax pool.
• Keep the wick trimmed to 3-5mm and remove any carbon build up.
• The wax melt burner becomes very hot during use, do not touch or move whilst alight or whilst wax remains molten.
• Extinguish the tea-light if the flame becomes enlarged, makes contact with the wax melt burner, or begins to smoke.
• Use a candle snuffer to extinguish the flame. Once extinguished allow wax melt burner to cool before moving.

Direction for Use

• Place the wax melt burner on a level, flat, cool, heat-resistant surface away from draughts, other heat sources and flammable objects. If used on a non-heat resistant surface damage may occur if the wax melt burner is used without a protective plate, tray or similar product.
• Position the wax melt segment on the top bowl of the wax melt burner.
• Insert a tea-light (4 hrs) maximum in the bottom base of the wax melt burner.
• Allow the heat of the tea-light to melt the wax and fragrance will release into the room. The wax melt burner will become hot while in use, do not touch while in use, heated wax can cause burns. Allow the burner to cool completely before touching or moving.
• Do not allow the pool of wax to completely evaporate so the top bowl becomes dry whilst a tea-light is still lit. This could cause the wax melt burner to scorch and (or) smoke.
• Never leave a wax melt burner unattended in a room.
• If wax remains in the bowl after use and you wish to remove the wax, wait until the wax cools and hardens, apply a small amount of warm water to soften the wax and then whilst using protective gloves gently place pressure on one end of the wax to pop the wax out.
• Let the wax melt burner completely cool before re-use.

Failure to follow these instructions could result in a fire hazard. Use only with good quality wax melts. Not intended for use with fragranced warming oil or potpourri refresher oil.